Orders usually ship within 5 business days after receiving your payment. This period may be slightly longer during periods of high activity or school holidays. The standard shipping method is the tracked Colissimo parcel, delivered without signature. We provide as soon as we can a link to allow you to track the progress of the delivery of your parcel online. Count 48 hours from the date of deposit in post (delay in working days for shipments in metropolitan France subject to the respect of the time limit of deposit).
Shipping costs include packaging, handling and postage. We advise you to regroup your purchases into a single order. Indeed, we can not merge two separate orders and you will have to pay the shipping costs for each of them.
Your package is shipped at your own risk. Particular attention is paid to the package containing fragile products. Packages are oversized and protected.
For the metropolitan France, the shipping costs are offered from 80 € TTC.
If the items ordered do not suit you, you have a deadline of 14 clear days from the delivery of your order to return them to us. They will be exchanged or refunded within 14 days after we receive and check the package, provided the items are intact, in their original packaging and without trace of use.
You can send your package, along with the invoice to:
KPDP Customer service – 10 route de la Godette – 74540 Allèves FRANCE. The costs of return are at your expense.
In case of return of an unclaimed parcel, refused or due to an incorrect address supplied by the customer, you will choose, according to your choice:
_ reimbursement of the order, minus any shipping costs incurred and a lump sum of €10 for management fees
Or – the return of the order after payment of the additional shipping costs incurred.